Search by typing & pressing enter
Customer Service Assessment
Thank you for applying! Next we will have you complete a quick Customer Service Assessment.
This assessment will allow us to better see if you have the traits and skills needed to properly handle situations with customers, co-workers, management, and more.
Indicates required field
Please enter your full name as written on application
The first set of questions will be a self-assessment.
Simply indicate the degree to which the given statements apply to you.
When I see a customer in the store, I am most likely to:
Ask if they need help with something
Approach them, smile, & say hi!
Continue with the task I am doing at the moment
Wait for them to ask me for help
I prefer working on my own more than working with others
When I am at work, my number one priority is:
Working with the team to accomplish our goals
Making sure that the customer is taken care of
Focusing completely on the task at hand
Making sure that I complete all of my assigned tasks during the day
If I felt that I needed more training on a particular task I would:
Ask a fellow co-worker to help me get started.
Talk to my supervisor and let them know I don't understand.
Stop and work on something that I am more comfortable with.
Start working and try to figure it out on my own.
Do you have your own transportation to get back and forth to work?
Describe a time you calmed down an angry customer
Describe a time when you were unable to help a customer. What was the issue and how did you handle the situation?
Create your own unique website with customizable templates.