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Customer Service Assessment
Thank you for applying! Next we will have you do a Customer Service Assessment. This assessment will allow us to better see if you have the traits and skills needed to properly handle situations with customers, co-workers, management, and more.
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Please enter your full name as written on application
The first set of questions will be a self-assessment.
Simply indicate the degree to which the given statements apply to you.
When I see a customer in the store, I am most likely to:
Ask if they need help with something
Approach them, smile, & say hi!
Continue with the task I am doing at the moment
Wait for them to ask me for help
Rather than doing many things at once I would prefer to work on one project at a time.
When I am at work, my number one priority is:
Working with the team to accomplish our goals
Making sure that the customer is taken care of
Focusing completely on the task at hand
Making sure that I complete all of my assigned tasks during the day
If I felt that I needed more training on a particular task I would:
Ask a fellow co-worker to help me get started.
Talk to my supervisor and let them know I don't understand.
Stop and work on something that I am more comfortable with.
Start working and try to figure it out on my own.
If I saw a co-worker taking office supplies home from work, I would:
Tell the co-worker they are violating policy and inform my Supervisor.
Inform my Supervisor.
Pretend that I didn't see it.
Wait to take action until I see it happen more than once
I prefer working on my own more than working with others
Do you have your own transportation to get back and forth to work?
The next series of questions will give you a scenario.
For each scenario, answer according to how you would most likely behave in a similar situation
Describe a time you calmed down an angry customer
Describe a time when you were unable to help a customer. What was the issue and how did you handle the situation?
What do you enjoy about working in customer service?
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